Citizen Charter

Ordinance No. 447 series of 2014 


“We envision Gerona as a peaceful, progressive community conducive to sustainable development through participative and responsive governance.”


“Improve the economic condition of the people of Gerona through the introduction of improved economic opportunities, and better accessibility of basic services and needs.”

The goal of officials and employees of the Municipal Government of Gerona is –

To come up with a Citizen’s Charter for the Municipality of Gerona that would promote integrity, accountability, proper management of resources, and customer welfare and satisfaction, in the delivery of frontline services.


We, the officials and employees of the Municipal Government Unit of Gerona pledge and commit to deliver quality services as promised in this citizens’ charter. Specifically, we will:

  • Serve with integrity.
  • Be prompt and timely.
  • Display procedures, fees and charges.
  • Provide adequate and correct information.
  • Be consistent in applying the rules.
  • Provide feedback mechanism.
  • Be polite and courteous.
  • Demonstrate sensitivity and appropriate behavior and professionalism.
  • Wear proper uniform and identification.
  • Be available during office hours.
  • Respond to complaints.
  • Provide comfortable waiting area.
  • Treat everyone equally.